At Skinsol Aesthetics, we are dedicated to offering the highest level of service and care in all our skincare and aesthetic solutions. To maintain our standards of hygiene, product integrity, and customer safety, all sales are strictly final.
We do not accept returns, exchanges, or cancellations for any reason. Once a product or service has been purchased—either online, in-store, or via phone—it is non-refundable and non-returnable.
This policy applies to:
Skincare products
Beauty and wellness services
Gift cards and packages
Promotional, discounted, or final sale items
If you receive an item that is damaged or incorrect, please report it within 48 hours of purchase or delivery by contacting our support team. Provide:
A copy of your receipt or order confirmation
Clear photographs of the item received
If approved after inspection, we may:
Offer a replacement item
Or issue a store credit
No cash refunds will be provided.
For any issues or claims, reach out to us within 48 hours of receiving your item:
Phone Numbers:
+254 705 322 631
+254 745 997 824
0708 845 332
Address: Kingara Close, Ishara Court, Gate No. 3, Lavington, Nairobi
Previous versions of our return policy may have indicated eligibility for returns within 48 hours for unused products. Please note: As of the effective date above, such provisions have been revoked and replaced by this current policy.
We may revise this policy without prior notice. Any updates will be published on our website and will only affect future purchases.
